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Terms & Conditions


This site is owned and operated by

The Better Waxing Warehouse Company Limited.

Company No. 7243672

Registered address

3 Capstan Court, 29 Satchell Lane, Hamble, Southampton, Hampshire, SO31 4BN


Please read carefully the following terms & conditions as they set out the basis upon which you can visit and use:- thebetterwaxingwarehouse.co.uk website (“website”).We in this document know as (“BWW”) reserve the right to change these terms and conditions from time to time and we advise you to read through them each time that you use the site.

By placing an order you are offering to purchase a product on and subject to the following terms and conditions.


Our Contract


When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All orders are subject to availability and confirmation of the order price. All prices advertised are subject to such changes.


Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery & Postage Policy for further information.


When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.


All prices are inclusive of VAT. Delivery costs may be charged in addition where applicable. Such additional charges are clearly displayed and included in the 'Total Cost'.


Payment for you order will be taken at the point of you processing payment on the website.

Guarantee and Returns

Please see details of our Returns and Refund policy for further information.

The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, then you should put this in writing, whether by letter (a proof of postage certificate or even recorded delivery would be wise) or

You can you can fax or e-mail.

Privacy policy

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy.


Promotional Codes

Where you use a valid promotion code, this usually relates to receiving extra discount, receiving free product(s) or free shipping or a combination of these.  The following additional terms and conditions apply:

Promotions are only valid until the date published.

Promotional codes can only be used for purchases made on this website.
Only one code may be used for an order and may not be used in conjunction with any other offer. BWW reserves the right to end any promotion at any time including prior to the advertised end date without notice. In addition the following applies to these types of promotions:


Discounts are not refundable for cash

For money-off discount codes, you must have products in your basket totaling more than the amount of the discount. You will not be able to roll forward or use again any of the unused part of the discount code.

Discounts will only be available on order values over the amount stated in the offer (if any)

Gift Vouchers and ghd & Philips products are excluded from money-off discount codes

Free Products:

BWW reserves the right to substitute an equivalent product without notice. All free products are subject to availability.

Free Shipping:

Free shipping offers apply to the UK only unless specified otherwise

Loyalty & Gift Vouchers

Please see Loyalty Scheme and Gift Vouchers for further information.

Loyalty & Gift Vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher or in the email accompanying the voucher

Vouchers can be redeemed on the website at the Checkout page and may be used in addition to a promotional code. We can’t accept any responsibility for lost or deleted gift vouchers.

Gift Vouchers

Gift voucher are sent by post. Please double check the delivery address you provide. It is your responsibility to do so and we’re afraid we can’t be held responsible if a gift voucher is used by someone other than you or your recipient if the address entered is incorrect.

Loyalty Vouchers

Loyalty vouchers are sent by email and may get caught in spam filters and it is up to the recipient to check these filters. We can’t take responsibility if a voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, and the capacity of the recipient’s mailbox or any other factors outside of our control.

Intellectual Property Rights

All rights, including copyright, in this website are owned by or licensed to The Better Waxing Warehouse Limited. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own personal, non-commercial use is prohibited without the prior permission of BWW. You may not modify, adapt, alter, distribute or create derivative works of or from this website, in whole or in part.

Links to Third Party Websites

This site may provide links to third party websites from time to time (third party sites) for example on our Forum. We do not control or vet these third party sites; BWWs Privacy Policy does not cover those third party sites. We advise you to read the privacy statement applicable to each third party site you visit and we will not accept any responsibility for or liability in respect of either the contents or your use of these third party sites.

Accuracy of Content

We have taken all reasonable precautions to ensure that the information provided within this website is accurate; in particular that prices shown are correct at the time of publishing and that all products have been fairly described. All prices quoted are inclusive of VAT but exclusive of delivery charges.

Limitation of Liability

We will not be liable for any loss or damage of any kind suffered by you arising directly or indirectly as a result of your use of this website or of the information provided within this website save that nothing in these terms and conditions shall exclude or limit liability in relation to any damages arising from death or personal injury resulting from your use of this website to the extent caused by the negligence of BWW.

Damage to your Computer

We make all reasonable efforts to ensure that this website is free from viruses and defects. However, we cannot guarantee that use of this website or of any third party websites accessed through it, will not damage your computer or files programs and information stored on your computer and we shall not be liable for any loss or damage to your computer files programs or information arising as a result of your use of this website.

Account Security

It is your responsibility that you ensure that all information with regards to your account is kept confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.

Messages Disclaimer

You must not submit any messages to the site that are defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal. We retain the right to reject any order you may place and remove any such comments from any order placed by you.


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