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Returns & Refund Policy

Returns & Refund Policy


In the event of you not being happy with any product you order from The Better Waxing Warehouse, please return it to us within 21 days for a full refund or exchange. Products which are returned for a refund should be un-opened and sent back in the original packing. Our Returns Policy does not apply to any Bottled products as we would be unable to verify whether products purchased have been used or not. 

The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, then you should put this in writing, whether by letter (a proof of postage certificate or even recorded delivery would be wise) or you can send us an e-mail.

The cost of returning Products is to be covered by the Customer.

Returns Procedure

When making a return please send the item back to:

Returns Department
The Better Waxing Warehouse
3 Capstan Court
29 Satchell Lane
Hamble
Southampton
SO31 4BN

Please include your details and the reason for the return. Please ensure that any returned goods are properly packed to avoid breakages. It is advisable to obtain proof of postage.

We will refund your purchase within seven working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs.

For further assistance please e-mail sales@thebetterwaxingwarehouse.co.uk

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